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Title
Text copied to clipboard!Reception Assistant
Description
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We are looking for a dedicated and professional Reception Assistant to join our team. The ideal candidate will be the first point of contact for visitors and clients, providing a welcoming and efficient experience. Responsibilities include managing phone calls, coordinating appointments, receiving and registering visitors, as well as handling correspondence and documentation. Additionally, the assistant will maintain an organized reception area and collaborate with other departments to ensure effective information flow. Strong communication skills, the ability to multitask, and a customer-oriented approach are essential. Previous experience in similar roles is valued, along with proficiency in basic computer tools and reception management systems. This position is key to ensuring a professional image and a friendly environment within the organization.
Responsibilities
Text copied to clipboard!- Greet and receive visitors and clients in a courteous and professional manner.
- Manage telephone calls and redirect them appropriately.
- Coordinate and schedule appointments and meetings.
- Register and control visitor access.
- Handle incoming and outgoing correspondence.
- Keep the reception area clean and organized.
- Manage databases and files related to reception.
- Collaborate with other departments to facilitate internal communication.
- Provide basic information about the company and its services.
- Handle initial customer or visitor requests and complaints.
Requirements
Text copied to clipboard!- Previous experience in reception or customer service.
- Strong communication and customer service skills.
- Basic knowledge of computer tools (MS Office, email).
- Ability to handle multiple tasks simultaneously.
- Professional attitude and appropriate personal presentation.
- Ability to work in a team and under pressure.
- Organizational and time management skills.
- Basic knowledge of safety and emergency protocols.
- Availability to work rotating shifts if necessary.
- Minimum education of high school or equivalent.
Potential interview questions
Text copied to clipboard!- What is your previous experience in reception or customer service?
- How do you handle situations with difficult or dissatisfied customers?
- Are you familiar with reception management systems or databases?
- How do you organize your work when handling multiple tasks?
- How important is personal presentation in a reception role?
- Are you available to work flexible or rotating shifts?
- How do you ensure confidentiality of information?
- What computer skills do you possess?
- Have you worked in a high visitor traffic environment?
- How do you contribute to a positive work environment?
